When your order is shipped, you will receive an email confirming that it is being delivered.
Log in to your online account and go to the Order History section. There you will find a link that will allow you to track your order – click on the link to be redirected to the carrier's website.
If your order was sent using a tracking service, you will be able to track its progress.
You will receive an email confirming that your package is on its way as soon as your order ships.
Log in to your Pro:Direct account and go to the My Orders section where you can follow the progress of your order by clicking on the tracking reference number.
It is possible that no information concerning the follow-up of your order will be communicated to you before the working day following the dispatch of your package.
We offer three delivery methods:
Standard Postal Delivery - From €6.96 - Fedex
Premium Courier Delivery - From €9.66 - UPS
Next Day or Named Day Delivery (on orders placed before 3pm) - From €12.64 - DHL
When completing your order, you may not see all options displayed – options are available depending on where you are, your delivery location and the weight of your order. The delivery options as well as the delivery date will be communicated to you when finalising your order.
Your order is sent from our warehouse located in the Czech Republic, the standard delivery option will be taken care of by Fedex, which will deliver the package to the national postal service of your country. The express delivery option will be supported by DHL.
If you order several items and you are refused standard delivery due to the weight of your order, we advise you to divide your purchases into several small orders to be able to choose standard delivery.
For more information regarding delivery options, including delivery to a PO box, please contact our customer service team at [email protected].
If your order is taking longer than expected to arrive, we apologise.
The estimated delivery date will be displayed during checkout, at the time of purchase – please wait until this date for your order to arrive.
All packages sent by our carriers can be easily tracked. The tracking link will be able to provide you with the latest updated information about your package.
You can access this link in "My Orders" as soon as you log in to your online account. If a delay occurs, you should be given clear directions as to where your package is. If the cause of the delay is unknown or if the package appears to have been received but has not been delivered to you, please contact our customer service team at [email protected]who will be happy to assist you.
If items are delivered outside the European Union, we will deduct any VAT (Value Added Tax) charged by the UK government on the items purchased. Once the parcel reaches the destination country, any customs duties or taxes applied by the government of the destination country are the responsibility of the recipient.
Although Switzerland is not part of the EU, the Swiss VAT rate will apply to deliveries in Switzerland.
Please note that prices quoted as including VAT will be the total prices charged to our customers in Australia, New Zealand and the United States and no deduction will be made for these countries. Although customers in these countries do not pay VAT, we do not reduce the price paid.
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